Terms and rules of using Jivar services

Dear users, please carefully consider the following points for optimal use of Jivar services and applications.

Logging in to the Jivar website when using the personal profile, incentive plans, video media of Jivar and other services provided by Jivar means being aware of and accepting the terms and rules as well as how to use the services and services of Jivar. . Note that placing an order at any time means that the user fully accepts all the terms and conditions of Jivar.

It should be noted that the conditions and rules listed are considered to replace all previous agreements.

General rules

Note that all the principles and procedures of Jivar are in accordance with the laws of the Islamic Republic, the law of electronic commerce and the law of protection of consumer rights, and subsequently the user is also obliged to comply with the laws related to the user. If there are future changes in the rules, procedures and services of Jivar, they will be published and updated on this page and you agree that your continued use of the site means acceptance of any changes.

Definition of customer or user

A customer or user is a person who registers an order or any use of Jivar services with her user information entered in the registration form.

Also, since Jivar is an online retail website, according to the e-commerce law, a customer or consumer is any person who purchases goods or services for purposes other than business or professional occupation.

Definition of seller and terms of seller’s goods

– The invoice of the goods offered by Jivar on the site will be sent by the seller upon the request of the buyer.

– Buyers have the opportunity to submit an invoice request up to 2 days after placing the order and confirming it.
– 1 day delivery time interval for sellers’ goods, means that in case of buying seller’s goods, the order processing starts at most 1 day after the time of placing the order in Jivar.
– 1 day means the time of preparing and sending the goods to the Jivar warehouse, which may change depending on the type of goods.
– In special circumstances, such as a surprise sale, there is a possibility that the order related to the products will be canceled for reasons such as the end of the inventory, and Jivar is allowed to stop taking new orders without prior notice.
– If Jivar announces a discount on the condition of purchasing up to a certain limit (Discount Voucher), the purchase amount of the sellers’ goods is not calculated and these goods are not subject to the use of these discounts.
Jivaar after-sales service only accepts the customer’s request to return the seller’s goods if the goods were sent by mistake.

When you use Jivar’s services and services, place your online order or purchase, or send e-mails to Jivar, these communications are done electronically, and if your request is In compliance with all principles and procedures, you agree that Jivar will respond to your request electronically (via e-mail, text message service and other electronic services).

Also, the e-mail address and telephone numbers that the customer registers in her profile are the only official e-mail addresses and telephone numbers approved by the customer, and all the company’s correspondence and responses are made through them.

In order to inform about events, services and special services or promotions, it is possible for Jivar to send e-mail SMS to the members of the website. If the users do not want to receive such emails and SMS, they can cancel the subscription to receive the Jivar newsletter in their profile.

Privacy policies

Jivar respects and protects the private information of people who use the site’s services.

Jivar undertakes to protect your privacy as much as possible and in this regard, to develop the technology needed to make your use of the site more secure and safe. In fact, by using the Jivar site, you show your satisfaction with this policy.

All materials available through any of Jivar’s services, such as text, graphics, logos, button icons, images, videos, downloadable and copyable items, data, and all content produced by Jivar are considered part of Jivar’s property and The right to use and publish all existing and available content is exclusive to Jivar, and any use without obtaining written permission reserves the right of prosecution for Jivar.In addition, scripts, and names of services that can be provided through any of the services created by Jivar and registered trademarks are also owned by Jivar, and any use for commercial purposes is prosecuted. Authorized users to exploit and use the list of products, technical specifications, prices and any use of derivatives The Jivar website or any of the services or content is not intended to download or copy information for commercial purposes, any use of data mining, robots, or similar methods such as data collection and extraction tools, and all of these All rights are expressly reserved for Jivar. In case of using any of Jivar’s services, users are responsible for maintaining the confidentiality of their account and password, and all activities carried out under the user account or password are the responsibility of the user.

Registering, processing and sending orders

– Working day means Saturday to Thursday of every week, excluding public holidays in Jivar, and all orders placed during working days and the first day after the holiday are processed. Zhivar allows its customers to place orders 7 days a week and 24 hours a day.

– All orders registered on the Jivar website are placed in the processing queue by sending a proforma invoice via email.
Zhivar always takes utmost care and effort in sending and delivering all registered orders. In spite of this, if the inventory of a product ends in Jivar, even after the customer places an order, Jivar reserves the right to cancel the order or refund the order amount, or the customer can replace the finished product. reached, replace another product.

– In case of a problem in the final processing of the shopping cart, such as running out of stock or customer cancellation, the amount paid will be credited to the customer’s account within 24 to 48 working hours.

– Jivar is allowed to stop taking new orders without prior notice, and all orders registered before stopping taking orders will be processed and sent. Jivar reserves the right to stop selling all or part of the products for any reason, such as running out of stock without prior notice.

– In case of any error regarding the price and Riyal value of the products available on Jivar website, Jivar reserves the right to cancel the order and purchase made by the customer. jivar deposits and returns the received funds to the account declared by the customer as soon as possible, and the customer accepts to be aware of this by entering the jivar site and will not have any claims in this regard.

– Users must complete the order form with correct information when ordering the product they want. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered. Therefore, the inclusion of addresses, e-mails and mobile and fixed contact numbers by the customer means that their authenticity has been confirmed, and if these items are not entered correctly or completely,In order to ensure the correctness and certainty of order registration, Jivar can request additional and more information from the customer. Also, customers can enter the name, address and phone number of another person to receive the order, and if the order amount has been paid in advance, the recipient The order must be accompanied by an identification card when receiving the goods.

– According to the system registration of the order, customers should be careful about this issue when placing the order. If they need an invoice to be issued to them in the name of the legal entity, when registering their order, select the option “Completing the legal information” and enter Enter the details of the desired organization, make an organizational purchase and receive an official invoice.

Also, the address that the buyer registers or selects as the recipient’s address will be included in the invoice, and it is necessary for invoice requestors in the name of a legal entity to pay enough attention to this point when placing an order, because the address entered on the invoice will change after processing. And confirmation of the order will not be possible in any way.

– It is not possible to deliver orders in public places such as cafes, internet cafes, restaurants, hotels, etc., and the delivery address must be accurate and reliable.

– In case of a credit purchase (using a discount code or voucher) after the finalization of the basket, it is not legally possible to change the shopping basket and change the invoice amount due to the reasons of canceling the purchase, removing or changing the product or the number of products, and if If the customer requests any changes, the voucher or discount code will be invalid and it is not possible to return the amount.

– Regarding the express delivery service of jivar online store, the order is delivered to the main door of the building (leading to the street).

– It should be noted that adding goods to the shopping cart does not mean reserving the goods and does not create any rights for customers. Also, before the final registration, any changes, including changes in product inventory or price, will be applied to the product added to the shopping cart. Therefore, to customers who have the desire and decision to make a definite purchase, especially about the products presented under the title of amazing which have a limited number,It is recommended to finalize your order as soon as possible so as not to run out of stock or change the price of the goods. It is worth noting that the order is finalized only when the users receive the shopping cart code (dkc) of their order, and it is obvious that Jivar does not have any responsibility for the products left in the shopping cart.

Damage during shipping

Jivar always tries his best to ensure that all orders reach their customers all over the country safely and without damage. Due to the safe and standard packaging of all shipments, delivery to any reliable shipping company of your choice The user and the declaration of the shipment bill of lading (inserted in the shopping cart and notified through the SMS service) means that the occurrence of any incident during the transportation and delivery is the responsibility of the shipping company, and Jivar only if the shipping company approves the order. And in order to facilitate follow-up matters, he compensates the damage.

Damages caused by transportation must be reported to Jivar after-sales service within 24 working hours after the delivery of the order, and the damaged product must be reported to Jivar after-sales service along with the official meeting minutes of the shipping company and all accessories and invoices. be sent

User comments

purpose
From the creation of the comment section in Jivar, it is to share the experience of buying and using the products that are sold. Obviously, the comment section of Jivar is different from other sites and social networks. In this section, every user is allowed to share their opinions within the framework of the terms and conditions of the site and view their opinion on the site after checking by experts. Obviously, if the rules of the site If user comments are not followed, they will not be approved and therefore will not be displayed on the site. Jivar is not responsible for the correctness or incorrectness of the opinions published in this section. Showing users’ comments on the site does not mean that Jivar’s technical approval of the content of the comments; Therefore, respected users are requested not to make opinions the basis of their choices and decisions.

Terms and rules are posted in the user comments section

Write Farsi and use Farsi keyboard. It is better to avoid empty space (Space) more than usual, drawing letters or words, repeated use of a letter or word, emoticons and emojis in the text.

Choose a suitable title for your comment or review. A good title will encourage users to read your comment.

User reviews should include the strengths and weaknesses of the product in practical use and personal experience, and the advantages and disadvantages should be listed in the designated place in a summary form. It is necessary to avoid exaggerating and exaggerating the advantages or disadvantages of the product as much as possible.

A proper criticism is a criticism that does not consider only the disadvantages or only the advantages; Rather, realistically examine the advantages and disadvantages of each product together.

Considering the difference in the level of different products and the major difference in their prices, it is necessary to review each product according to its price; Not absolutely.

In order to respect the site visitors’ time, it is necessary to remove unnecessary content when writing a review and include only necessary and useful content in your review.

According to the structure of the comments section, refrain from asking questions or asking for guidance in this section and raise your question or request for guidance in the question and answer section.

Users posting comments are required to use respectful language and avoid insulting other users or other people. Obviously, any insult to a person or people and the use of inappropriate words will cause the user’s opinion to be disapproved.

The comments section of the site is different from the forums; Therefore, in order to maintain the structure, the topics outside the framework that has the mode of discussion and dialogue will not be approved.

All users have the right to publish their opinions on the site, subject to compliance with the rules; Therefore, even if you find an opinion far from reality, biased or wrong, you should not address or criticize the commenter. Each user can only write his opinion and leave the judgment to the readers of the comments.

You can be aware of price changes through the price change chart on the site; Therefore, do not mention the “price” amount in the comments section, do not ask about it and do not comment.

In your reviews, avoid exaggerating or exaggerating the product’s strengths or weaknesses. Obviously, as much as possible, any exaggerated or far from reality opinion will not be approved.

Considering the site’s responsibility for the links in it, you should not post links to other sites in your comments. Be careful as far as possible to avoid linking (sending) other users to other sites and including email or social network usernames.

Only comments related to the product in question will be approved; Therefore, do not raise miscellaneous and unrelated discussions with the product.

Users can comment on any part of Jivar in the relevant section; Therefore, do not write any criticism about the site or its services in the comment section.

Pay attention, don’t post issues you are not sure about in the comments; Also, avoid reposting rumors or unreliable information about individual products.

It is better to record content in this section that is useful for site visitors; Therefore, avoid expressing any personal, irrelevant or unnecessary content in this section.

It is necessary to write down your comments and avoid abbreviating words or using colloquial literature as much as possible. The use of written literature that can be displayed on the site requires the approval of users’ comments.

Pricing policy

The pricing policy in Jivar is based on the principles of customer orientation and respect for consumer rights. The prices offered for the goods in Jiwar are the retail prices, which are often set by the manufacturer or the supplier of that product in an approved manner, and other goods are determined based on the model and specifications, as well as similar goods in the market. they become

With the utmost respect for users and considering the wide range of products, Jivar cannot definitively announce the final price and stock of the goods before placing the order. In very rare cases and in case of fluctuations in the market or mistakes in pricing, if the order cannot be delivered, Jivar is obliged to inform the person who ordered it as soon as possible and cancel the order.It should be noted that if a product includes a price reduction after placing an order, the order will be updated and the new price will be applied. Packaging, shipping and insurance costs may be calculated separately depending on the conditions of the order, which are notified in the shopping cart form.

coercive power

All the conditions and rules listed are applicable under normal conditions, and in case of any force majeure cases, Jivar does not bear any responsibility.

Jivar considers itself obliged to respect the privacy of users, if you see any violation, please share it with us through the mentioned communication channels.