Frequently asked questions
User account
1- Is it possible to edit my user profile and email?
answer:
You can edit your user profile. For this, you need to enter your user account by entering your email and password, then by clicking on the “My Profile” option, you will be transferred to a page where you can “Edit Information” in the “User Information” section. At the end of each email, “If you don’t want to receive emails from us, click on unsubscribe.” You can, after receiving the first email, Subscribe to the newsletter cancel. for Change email or modify national code with the same email you registered to info@jivaar.com Email. If you don’t have access to your email, unfortunately, for user security reasons, you won’t have any way to change your email as a username and you can only register again with your new email.
2- Why was the link not emailed to me despite my request to change the user account password?
Answer:
Please check your spam emails. Especially emails sent to Gmail user accounts are sometimes spam. Note that the password change link will be sent to you, not the password itself.
3- Can I access the information of my previous purchases?
Answer:
To access the information of previous purchases, you must log in with your account, then click on the “My Orders” option to show your purchase history.
Order registration and tracking
1– Do I have to be a member of the site to buy from Jivar?
Answer:
No, to place an order, you can enter the site as a guest user and place and finalize your order. But membership in the site has the following benefits.
By becoming a member of Jivar, you can:
– Shop faster and easier.
– Easily manage your purchase records and activities.
– Make a list of your interests and follow their changes.
– Share your reviews, reviews and opinions with others.
– Be aware of special sales and daily prices of products.
2- Can I register my order at all hours of the day and night?
Answer:
You can place your order 24 hours a day and 7 days a week.
3- Can I buy from Jivar for someone else and have the order delivered to that person?
Answer:
Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 4 steps:
1) Entering Jivar,
2) Order sending information
3) Reviewing the order and
4) Payment information.
In the order sending information stage and the “Address Selection” section, you can enter the address and details of the recipient of the order by selecting the “Add New Address” option. Note that if you pay the amount of the order online, the recipient of the order must have an identification card with him when receiving the goods.
4- Can I make a purchase with my account and the invoice be issued in the name of a legal entity or company?
Answer:
Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 4 steps:
1) Entering Jivar,
2) order shipping information,
3) Reviewing the order and
4) Payment information.
In the order information step and the “Are you a legal entity?” section, click on the phrase “Complete/edit your legal information.” You will be transferred to the user information editing page, and by selecting the option “Complete legal information for corporate purchase” and entering and registering the details of the desired organization, you can apply for corporate purchase and receive an official invoice and value-added certificate.
Also, according to the system registration of the order, it is not possible to issue a new invoice or change its specifications, including changing the real invoice to a legal one. Therefore, it is necessary for customers to be careful about this issue when placing an order, and if they need a legal invoice to be issued to them, when placing their order, by selecting the option “Completion of legal information” and entering the details of the organization in question, for Make organizational purchases and receive official invoices
.
5- How can I find out about the status of the order I registered?
Answer:
Jivar informs you step by step about the status of the order by sending an email or SMS. Also, to know the status of the order, you can log in to your user account and click on the “My Orders” option to find out about its status.
6- Can I order products that are not available?
Answer:
No, at the moment, only products can be ordered that are listed on the Jivar site with their current status and price.
7- Can I cancel or change my order?
Answer:
You can delete or modify the order from your shopping cart before the final confirmation of the order and click on the icon to complete the purchase. After the final confirmation of the order and completion of the purchase and in the stage of payment and registration of the basket, you are not able to delete or change the order. . From this point on, to cancel or change it, contact the order tracking unit.
8- After registering the order, should I contact Jivar to ensure its processing?
Answer:
No, after completing the purchase and order registration process, your order processing will be automatically notified via email, and if necessary, Jivar sales experts will contact you.
9- Can I place my order by phone?
Answer: No, in order to speed up the process of processing and sending the order and also to reduce the possibility of errors in order registration, respected customers should register their order online.
Answer:
10– If my purchase is for someone else, will the sales invoice be sent to the recipient along with the package?
In the information stage of sending the order, the phrase “Would you like an invoice to be sent with this order?” It will appear that if you don’t want the invoice to be sent with the package, you must select the No option. Note that the electronic purchase invoice will be sent to you via email for information.
Goods offered in Jivar
1-When will the products that are not available be offered for sale on the site?
Answer:
Sometimes, due to various reasons such as non-production, the status of some goods on the website changes to “unavailable” and it is not possible to announce the exact time of their re-supply, however, Jivar tries to re-stock these goods.be presented on the website in the shortest possible time. If you intend to buy a product with the status of “not available” or “coming soon”, you can use the “notify me” service on the page to find out about the availability and supply of the product on the Jivar site.The product details are there, use it to be notified via email or SMS when the product is available on the site.
2- Is it possible that the product I ordered is not available?
Answer:
Priced goods marked as “available” on Jivar’s website are available in Jivar’s warehouse and can be ordered. Therefore, when placing an order for these goods, there is no need to inquire about the inventory and the order will be processed and delivered as soon as possible.Of course, sometimes for some products, in case of registering a large number of orders at the same time, the inventory of that product may run out. In these cases, the stock of goods will be replenished quickly, but if it is not possible, the supply of those goods on the site will be temporarily stopped.
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Also, in the daily amazing sale incentive plan, a number of products are offered with much more special discounts than the special sales that can be ordered for only a few hours. In cases where the stock of the product ends earlier than the due date due to the acceptance of the users, the status of the product will be changed to “not available” and it will not be possible to place an order.
3- Is there a limit to the number of purchases of one product in Jivar?
Answer:
In general, there is no limit to order the number of one item in Jivar, however, due to the fact that the salable inventory for each item is different at any time, sometimes there are restrictions on the number of items that can be ordered.
the payment
1– How can I pay for my order?
Answer:
All Jivar users can pay for the order online through the internet portal and using all Shatab network member bank cards on the Jivar website. It is also possible to make a bank deposit or a card-to-card deposit to the account numbers announced on the Jivar site for all users.
2– Which bank cards can be used to pay for the order online?
Answer:
jYou can pay for the order online using all Shatab network member bank cards on jivar website.
3- Internet payment may be unsuccessful, but the amount has been deducted from my account?
Answer:
Sometimes the banking network may be interrupted during payment and the payment may be unsuccessful. But in these cases there is no need to worry. In this case, your money is usually in the middle accounts of the bank, and the bank itself resolves the discrepancies and automatically returns the amount to your account. If the money is not returned to your account within 72 hours, then contact the online payment bank to resolve the discrepancy.
5- Can I pay for my order in installments?
Answer: There is currently no such possibility.
6- Can I give a check to pay for my order?
Answer:
No, in order to avoid possible problems, Jivar does not accept any bank checks.
7- Is it safe to pay online for an order on Jivar website?
Answer:
Online payment is designed to be safe and convenient. Despite this, you should observe the following points not only for shopping from Jivar, but also when making any online payment to ensure the security of your payment:
– By viewing the address bar, in your web browser, make sure that the HTTPS secure protocol is used instead of the HTTP protocol, in other words, there must be HTTPS at the beginning of the address.
– Before entering information, make sure there is a golden lock on the top and right side of your web browser page, if you do not see this lock, do not enter your card information.
– Be sure to use the available virtual keyboard to enter your card information.
Sending orders
1- How is the cost of sending an order calculated?
Answer:
The shipping cost is different depending on the conditions of the order, the delivery location and the type of shipment, and it is informed to the customers in the shopping cart form.
– Can I receive my order on a certain day and time?
Answer:
The arrival time of shipments outside Tehran after delivery to the post office varies from 24 to 72 hours based on the geographical area, so the day of arrival of the order is known according to the postal service, but its time cannot be determined precisely. Jivar makes every effort to get the order to you within the requested time. Despite this, due to various issues such as delivery schedule and traffic problems, it is not possible for Jivar to promise to deliver the goods at a specific time.
4– After I place my order, how long will it take for it to arrive?
Answer:
The time for the order to reach the customer varies based on factors such as location and delivery method. For more information, you can refer to the submission methods page.
warranty
1- If some time has passed since the warranty date of the product I bought, how is the warranty period of that product calculated?
Answer:
During the contract between Jivar and customers, the warranty start date for most products is calculated based on the date of Jivar’s sales invoice, and the date listed in the warranty sheet alone is not the criterion for warranty validity. Therefore, if you receive a product that has passed the warranty start date, there is no need to worry and you can use the product warranty service by presenting your sales invoice. However, to be more sure, contact Jiwar after-sales service.
After sales service
1- What should I do if the product sent is different from what I ordered or what I saw on the site?
Answer:
Contact After-Sales Service (by phone or send a message through the contact us page) and refer to the Return Procedures page for more information on the terms and conditions of After-Sales Service.
2- What should I do if the product I purchased has a technical fault or damage?
Answer:
Contact After-Sales Service (by phone or send a message through the contact us page) and refer to the Return Procedures page for more information on the terms and conditions of After-Sales Service.
Amazing offer
1– When are the products included in the special or amazing sales plan? Is it possible to know in advance?
Answer:
The possibility of a product being included in a special or amazing sales plan is checked by Jivar experts considering various factors, and due to the time limit of the amazing sale, it is not possible to announce it in advance. However, Jivar users can choose the “notify me” option on the product details page to be notified via email or SMS when the product is included in these plans.
2- Can I order a product that has already been offered in the amazing offer plan and it is no longer possible to buy it under those conditions, at the same price?
Answer:
The amazing offer plan has a framework outside of which it is not possible to place an order, so you only have a short time to place your order at an amazing price, after which the prices will return to their original state.
3– Can I buy more than one item in the amazing offer plan?
Answer:
Because the amazing offer plan is a purchase incentive plan, Jivar is not obligated to order a number of orders, and if it is possible to sell more than one number, the necessary arrangements will be made with the customer.
4- If immediately after registering an order and before receiving it, the product is offered in an amazing offer and at a lower price, at what price will it be calculated for me?
Answer:
Before the order is invoiced, it is possible to change the order based on the amazing price, but after that, the order cannot be modified in any way.
Jivar products
1- Do all Jivar containers have a guarantee?
Answer:
Yes, the internal coating of all Jivar products has a one-year warranty against peeling and blistering.
2- What is the type of jivar dishes?
Answer:
The inner lining of all Jivar dishes is made of granite, please refer to the magazine’s page to understand the benefits.
4- What is the shelf life and durability of the outer coating of containers?
Answer:
Due to the fact that all Jivar dishes are placed in the oven at a temperature of 230 degrees, the outer color of the dishes does not change or disappear when placed on the flame. It should be mentioned that the containers should be placed on the flame according to the size, so that the gas flame is not bigger than the diameter of the bottom of the container, for the durability and the remains of the bright color.
5- What is the heat resistance of Jivar containers?
Answer:
The handles of Jivar dishes are made of Ultramid, which has a high resistance to heat, but for the durability of the product, it is better to place the dishes on the flame suitable for their size, so that the flame does not directly touch the handle with high heat.
